Frequently Asked Questions
Please read our FAQ’s before sending us a message.
Our shipping partners are Evri, Royal Mail, DHL Express and UPS. You can track delivery on their websites. We welcome our customers from around the world. Please find your Shipping Zone on the Check out page delivery options provided.
UK Standard Delivery – 3-5 working days – £6.99
UK Express Delivery – 1-3 working days – £9.99
International Express Delivery – 5 to 14 working days (price is dependent on the ‘Shipping Zone’ that you live in) be aware some countries may delay this process due to stricter customs measures. This may also incur additional charges. Some countries (Russia) can take up to 30 – 40 working days.
Please be aware that as per import/export rules of your respective international country you may be charged (and/or):
– Customs duty
– Excise duty
– Import or supply VAT.
These rates are based upon the value of your order to the % charged by your country. We do not and cannot hold any accountability for the total amount charged by your respective authority.
For more information please search your countries ‘customs and clearance’ information.
We partnered with PayPal, Stripe and Klarna payment processing companies to provide safe and secure payment transactions. You will be connected to their websites to make a payment. Omega Hockey website doesn’t have access to your debit or credit card details. We would strongly advise you NOT TO SAVE your cards details in My Account area.
Also we provide check out option as a Guest so you don’t have to Register for your account.
Our Omega Hockey Sponsorship is available all year round for any level hockey player wanting to benefit from high equipment discounts, exclusive event invites, and much more. Simpy fill out our easy to use form in minutes and we will get back to you with a sponsorship ranging from a minimum 35% – 100% depending on your application, level, enthusiasm to support brand and willingness for exposure. Be sure to check out our Instagram@omegahockey for latest news and offers.
Omega Hockey shop accepts payments by PayPal, Klarna – Pay Later or Slice It, Stripe, ApplePay via Stripe, Visa Debit, Visa Credit, Mastercard.
Unfortunately our Promo Codes or Discounts does not apply to all products. Please check the item description where you can find information if discount is available or not available for the product. Promo Code sent by email will specify on which products you can use it.
An Invoice/receipt should be provided by company you made a payment through – PayPal, Stripe or Klarna via your email.
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